Terms of use

Providers on Homie are independent businesses, not Homie employees. They set their own prices, hours and service areas. Homie does not perform the work; we verify providers, hold payments and mediate problems.

Homeowners pay a 3% service fee on the service price plus any call-out fee shown at checkout. That amount is charged together with the price. Providers receive the service price and call-out fee once the job is confirmed complete.

Payments are held by Homie until you confirm the job is done, or 48 hours after the provider marks it complete, unless a problem has been reported.

Cancel free of charge up to 24 hours before the job starts. Inside 24 hours, contact us and we will speak to the provider before any charge is made. If a provider does not arrive, you are refunded in full.

Providers must supply accurate identity information, hold any licences their trade requires, honour quoted prices and treat homeowners and their property with care. Accounts with repeated no-shows or unsafe behaviour are suspended.

Only homeowners who booked and paid through Homie may review a job. Reviews must relate to the work performed. We remove reviews that are abusive, discriminatory or unrelated to the booking.

Homie is not liable for the quality of work performed by an independent provider. We do, however, hold the payment until completion and will investigate any reported problem, including refunding the payment where the job was not delivered.

Homie (Pty) Ltd, 55 Kenilworth Road, Cape Town. WhatsApp +27 81 516 2307. These terms are governed by the laws of the Republic of South Africa.