Help centre
Answers to the questions we get most. If you would rather talk to a person, WhatsApp us and we will sort it out.
Booking and paying
How do I book a plumber or cleaner?
Find a provider near you, open their listing, choose a package or an hourly rate, pick a date and pay. Your money sits with Homie until you confirm the job is done.
What does Homie charge?
Homeowners pay a 3% service fee on the service price plus any call-out fee. Browsing, posting a job and chatting are free.
How do I know the provider is legitimate?
Providers upload a South African ID and a selfie, and our team checks that the face matches the document. Only then does the ID checked badge appear on their listing.
Can I pay cash instead?
We ask that you pay through Homie. That is what keeps your money safe: it is held until the job is finished, and it is the only way you can leave a review.
Cancellations and changes
Can I cancel a booking?
Yes. Cancel free of charge up to 24 hours before the job starts. Inside 24 hours, WhatsApp us and we will speak to the provider before anything is charged.
What if I need to move my date?
Message the provider in your booking chat. If you both agree on a new date, update the booking from the booking page and the payment stays held.
When things go wrong
The work was not done properly. What now?
Open the booking and tap Report a problem before the payment releases. The money stays on hold while our team reviews the photos and messages with you and the provider.
How long is my payment held?
Until you confirm the job is done, or 48 hours after the provider marks it complete, whichever comes first. Report a problem before then if something is wrong.
For providers
How much does it cost to join?
Joining is free. Homie only earns when you do: a 3% service fee on completed jobs, taken from the homeowner side of the payment.
When do I get paid?
Once the job is confirmed complete, the payout is released to your bank account. See How payouts work for the detail.
What do I need to sign up?
A South African ID, a selfie for the ID check, your suburb and the services you offer. The profile builder helps you write the rest.
Still stuck?
Send us the details through the contact form and we will come back to you on WhatsApp, or message us directly if it is urgent.