Privacy and POPIA

Your name, mobile number, suburb, bookings, messages and the details you add to your profile. Providers also supply an ID number, an ID photo and a selfie for verification.

To match you with a provider near you, to hold and release payments, to verify identity before a provider goes live, and to resolve problems between a homeowner and a provider.

ID numbers and ID photos are stored in private storage, separate from your public profile, and are opened only by Homie reviewers. They are never shown on a listing, in chat or in a review.

Only what is needed to deliver the service: the provider sees your first name, the job address once a booking is confirmed, and the job details. Payment processing partners see what is required to process your payment. We do not sell personal information.

Booking and payment records are kept for as long as tax and accounting rules require. Identity documents are kept while your provider account is active. You may ask us to close your profile at any time.

You may ask for a copy of your personal information, correct it, or ask us to delete it. Contact us on WhatsApp +27 81 516 2307 or through the contact form and we will respond within 30 days.

Homie (Pty) Ltd, 55 Kenilworth Road, Cape Town, is the responsible party for the information described here.